Frequently Asked Questions

• What is the difference between FDA certified and FDA approved?▲
  ​Our massagers are considered Class I: Generally, these are simple devices with minimal risk to the user. Almost all of these devices are exempt from FDA clearance or approval. Class II or Class III items and all medications MUST have FDA clearance or approval.
• Will my insurance or Medicare cover these items?▲
  Private insurance MAY reimburse you for all or part of the purchase of the massager depending on your specific plan. Any reimbursement would usually require a condition necessitating therapy provided by our massagers and a doctor’s recommendation. Medicare will NOT cover these massagers at this time.

• Why have I never seen the products before? Are they new on the market?▲
  We have traditionally sold these massagers exclusively to doctors and therapists for use in their practices. Our massagers are very well known in the medical community. After overwhelming requests from patients and their families, we have decided to make our massagers to the public also for in home therapy.

• Does the American diabetes association endorse your product?▲
  accordion-body">The American Diabetes does not endorse or promote specific medical devices. We are, however involved in research, advocacy and the support of the American Diabetes Association and have been a member in good standing for many years.

• ​​How long will the machine last? ▲
  It depends on how long and how often you use the massager. Like any electronic device, it does have a lifespan. We have engineered these massagers to provide years of trouble free service. An average physical therapist using our massager on patients daily, will usually see 10 years of service. Using the massager occasionally at home – who knows… forever? For extra peace of mind, we do offer several affordable extended warranty plans.

• ​What is the bar on the top of the footplate designed for? ▲
  This is called the “Arch Bar” and is specifically designed to massage the inside of your arch when the foot massager is used barefoot. It provides direct stimulation to the plantar tendon and can help alleviate the pain and foot cramps associated with plantar fasciitus.

  This bar can also be used to massage the bottom of your toes and for direct stimulation of the heels.

• ​​Why are there 6 legs underneath?▲
  ​Our massager has a unique 6 foot design. The 4 feet on the bottom of the massager hold the unit in place and feature rubberized ‘bullets’ that allow for better traction on smoother surfaces. These feet are molded with a special curved design that allows the massager to be rocked back and forth. This motion allows for a more intense massage experience up the legs and helps with stretching exercises. The two additional feet on the upper front side allow the massager to be tilted into the forward position. Once in the fully tilted position, by placing ones calves on the footplate you can massage your calves. Very good for helping with leg cramps.

• ​Is it safe for life of product if it runs all-night? ▲
  ​Just as you wouldn’t run your vacuum cleaner all night or longer than you need it, so too it is with these massagers. Once you’ve finished using the massager, switch it off and unplug it from the wall. This will avoid any tripping accidents.

• ​Do you have a buyback/trade-in program from the older units?▲
  Yes, If you have an older massager please contact us at 877-501-6334 and we would be happy to provide you the details of our trade in program. We want you to be happy and have the newest and most powerful model available.

• How long is show price valid?▲
  If you have seen our massagers at a trade show or special demonstration venue, any discount price offered at that time is ONLY VALID AT THE VENUE.

• ​How much weight can massagers withstand? Can you stand on massagers?▲
  ​The foot massager is able to be used by anybody up to 600lbs if used properly. That means sitting in a chair and placing the feet only or calves on the massager. Neither massager is designed to be stood on. If you stand on your massager IT WILL FAIL! A massager that has been abused in this way have very characteristic damage. This abusive damage will void any warranty on the massager.

• ​Do you make any other products/attachments?▲
  We only manufacture two massage machines: the Chiropractic body massager and the therapeutic foot massager. We make a pad cover for the Chiropractic Body Massager and offer many complimentary accessories recommended by our on staff Physical Therapist, Carl Marino.

• Is there heat associated with the product?▲
  Although you may feel heat generated whilst using the massager, it does not in fact create any artificial heat. The heat that you will feel is your increased blood flow in the area. Your blood temperature is around 98 degrees.

• Can I use foot massager with a power inverter in the car? ▲
  Yes. A 300W power inverter will run either the foot or body massager without any problems. Be sure to purchase a good quality inverter with a power interruption switch.

• What kind of cleaner do you suggest?▲
  Any non-bleach cleaner will work. We suggest using anti-bacterial baby wipes.

• How much does product weigh?▲
  The foot massager weighs 12 lbs and the body massager weight 3.9 lbs.

• Do you have an adapter to purchase for other countries? ▲
  Our massager are available in 110/120V 60Hz and 220/240V 50Hz models. These models are power exclusive.

  The 220/240V models are available in two power plug configurations:

  - EU type CEE 7/16 2 pin type. This version is compatible with all of Europe, Africa and South American countries that use 220/240 Volt appliances.

  - UK type BS 1363 3 Pin type. This version is compatible only in the United Kingdom and some parts of India.

  - We also have an adaptor for Australia, New Zealand &; Asia that will fit the EU type plug. It is similar to the AS/NZS 3112 type plug.

• Do you have 220-240V options?▲
  Yes

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